Terms & Condition

ReConnect Marketplace
FULL TERMS OF SERVICE
Last updated: June 2026
Operated by: ReConnect | Avenida Pintor Fernando Soria 8, 03540 Alicante, Spain
NIE: Z3582076S | Email: aurelia@reconnectmarket.com
Governed by Spanish Law and EU Consumer Protection Legislation
Please read these Terms of Service carefully before using ReConnect. By accessing or using the platform, you confirm that you have read, understood, and agree to be bound by these Terms in full. If you do not agree, you must not use the platform.

1. Legal Structure and Scope of Services
ReConnect (“the Platform”, “we”, “us”, “our”) is a digital marketplace and community platform operated by Aurelia Crowder, trading as ReConnect, an autónoma registered in Spain with NIE: Z3582076S, with principal address at Avenida Pintor Fernando Soria 8, 03540 Alicante, Spain.

ReConnect provides access to two distinct, separately structured spaces on a single platform:

1.1 The Adult Marketplace
A peer-to-peer digital marketplace open to adults (aged 18 and over) where independent sellers, creators, coaches, and entrepreneurs may list and sell their own handmade goods, original digital products, eco-friendly products, self-produced items, services, workshops, educational content, and coaching programmes. This section is governed by the B2B Seller Agreement for registered sellers.

1.2 The Young Creators Marketplace
A dedicated, protected section of the platform exclusively for young people aged 13 to 18, operating under full parental or legal guardian oversight. All accounts in this section are registered and managed by a parent or legal guardian. The Young Creators section is governed by the separate Parental Consent and Platform Participation Agreement. Young Creators do not have access to the adult marketplace.

1.3 Online Village Community
A structured coaching, education, and community membership programme delivered digitally through ReConnect, available to both adult sellers and young creators (with parental consent). Monthly group sessions are hosted by the Platform Operator in their capacity as a qualified psychologist and educator.

1.4 Single Legal Platform Structure
All services, including marketplace functions, community features, and coaching programmes, are legally operated under ReConnect. No separate legal entity governs individual programmes unless explicitly stated.

1.5 Independent User Relationships
ReConnect does not act as agent, seller, or buyer in any transaction between users.
All contracts for goods or services are formed directly between the buyer and the seller.
ReConnect is a technology platform and marketplace facilitator only.

2. Definitions
The following terms have defined meanings throughout this Agreement:

Account — a registered user profile used to access ReConnect.
Adult Seller — a user aged 18 or over who has registered as a seller under the B2B Seller Agreement.
Buyer — any user who purchases goods or services through ReConnect.
Content — any text, images, media, listings, descriptions, or data uploaded to ReConnect by a user.
EU GDPR — the EU General Data Protection Regulation (2016/679).
Goods — physical, digital, or service-based items listed for sale on the platform.
Online Village Community — the digital coaching, education, and community programme delivered through ReConnect.
Order — a confirmed request by a Buyer to purchase Goods or Services.
Parent/Guardian — the parent or legal guardian who registers and manages a Young Creator account.
Platform Fees — subscription fees and transaction fees charged by ReConnect as set out in these Terms.
Seller — any registered user offering Goods or Services on the platform, whether an Adult Seller or a Parent/Guardian acting on behalf of a Young Creator.
Service — the ReConnect platform and all services provided through it.
Stripe Connect — the third-party payment processing and financial infrastructure service provided by Stripe, Inc., used exclusively for all transactions on ReConnect.
Young Creator — a person aged 13 to 18 registered on the Young Creators section of ReConnect under parental or guardian oversight.

3. Eligibility and Account Registration
3.1 Adult Users
Users must be at least 18 years old to register as an adult seller or buyer on ReConnect.
Users must be legally capable of entering into binding contracts.
Users must provide accurate, complete, and truthful information during registration.
Users are responsible for maintaining the security of their account credentials.
ReConnect may suspend or terminate accounts at its sole discretion where these requirements are not met.

3.2 Young Creators (Aged 13–18)
Young Creators must be between 13 and 18 years of age at the time of registration.
No person under the age of 13 may participate on the platform under any circumstances.
All Young Creator accounts must be registered and managed by a parent or legal guardian. Young Creators may not self-register.
The Parent/Guardian must sign the separate Parental Consent and Platform Participation Agreement before the Young Creator may access any platform features.
The Young Creator will have access only to the Young Creators section of the platform. They will not be exposed to the adult marketplace.
Upon the Young Creator turning 18, their account will be reviewed and a transition to adult seller terms may be offered at ReConnect’s discretion.

4. Platform Role and Marketplace Terms
4.1 Platform Role
ReConnect is strictly a technology platform and marketplace facilitator. We do not own, create, control, or take possession of any goods or services listed on the platform. We do not guarantee buyers or sellers, act as broker or intermediary, or make any representation about the quality, safety, legality, or delivery of any listing.

4.2 No Responsibility for Transactions
All transactions are solely between the buyer and the seller.
ReConnect is not responsible for product quality, service delivery, payment disputes, or misrepresentation by users.
All transactions are entered into at the user’s own risk.

4.3 Listing Requirements
All sellers must ensure that their listings are accurate, lawful, and do not infringe any third-party rights. Sellers are solely responsible for the content of their listings.

4.4 Product Standards
ReConnect is a curated, values-led marketplace. The following product and service types are permitted:

Handmade, handcrafted, or hand-produced physical products created by the seller;
Original digital creations produced by the seller (e.g. artwork, illustrations, printables, music, photography, written works);
Personal services based on the seller’s own skills and talents (e.g. tutoring, coaching, design, writing, music lessons);
Eco-friendly or ethically produced small-batch goods with meaningful seller involvement;
Workshops, educational programmes, coaching services, and facilitated experiences relevant to the platform’s community and values;
Small-scale, self-produced or self-designed goods with genuine creative contribution by the seller.

4.5 Prohibited Products and Content
The following are strictly prohibited on ReConnect and will result in immediate removal and, in serious or repeat cases, account suspension or termination:

Drop-shipping: listing or selling products purchased from a third party and shipped directly to the buyer without meaningful seller involvement;
Reselling of third-party mass-produced goods without significant original creative value added by the seller;
Wholesale or bulk marketplace sourcing without genuine transformation or creative contribution;
Counterfeit, misleadingly sourced, or intellectual property-infringing goods;
Prostitution, escort services, or sexually exploitative content or services;
Human trafficking or exploitation of any kind;
Pornography or explicit adult content;
Illegal products, substances, weapons, or services;
Hate speech, violent extremism, or discriminatory content;
Scams, fraud, misleading offers, or deceptive practices;
Content promoting self-harm, abuse, or violence;
Spam, malicious software, or harmful digital products;
Any content that is age-inappropriate, offensive, or contrary to the values and purpose of ReConnect.

ReConnect reserves the right to remove any listing, restrict any account, or take any action it considers appropriate to protect the platform, its community, and its values, whether or not the listing falls within the specific prohibited categories above.

4.6 Seller Responsibilities
Sellers are solely responsible for the legality and accuracy of their listings.
Sellers are responsible for order fulfilment, delivery, customer support, refunds, and dispute handling.
Sellers are responsible for compliance with all applicable consumer protection, product safety, and trading standards laws.
Sellers are responsible for determining and paying all applicable taxes, including VAT, income tax, and self-employment tax, arising from their sales on the platform.
ReConnect does not act as seller, agent, broker, or representative for any user.

5. Payments, Fees, and Stripe Connect
5.1 Stripe Connect — Sole Payment Infrastructure
All payments and payouts on ReConnect — including subscription fees and sales proceeds — are processed exclusively through Stripe Connect, a third-party payment processing service operated by Stripe, Inc. By registering on ReConnect, all users acknowledge and agree to the following:

All sellers and Parent/Guardians must create and maintain a Stripe Connect account in their own name, linked to a bank account under their legal authority. Young Creators may not hold a Stripe Connect account independently.
Stripe Connect is solely responsible for collecting, verifying, and securely holding all banking details, payout information, and financial identity verification (KYC) required by law. ReConnect does not store banking details, card details, or financial identity documents.
ReConnect separately collects basic account information (full name, business name, email address, billing address, and VAT or tax reference number where applicable) for account administration and contractual purposes, held in accordance with EU GDPR.
By creating a Stripe Connect account, all users agree to Stripe’s own Terms of Service and Privacy Policy, available at stripe.com. ReConnect is not responsible for Stripe’s terms, fees, decisions, or any changes Stripe makes to its service.
Stripe Connect is required under EU law (DAC7 Directive) to report seller earnings to the relevant national tax authority once a seller exceeds €2,000 in annual sales or completes more than 30 transactions per year. Sellers remain solely responsible for declaring all income to their national tax authority regardless of Stripe’s independent reporting.
ReConnect is not liable for any delays, holds, failures, or decisions made by Stripe in relation to payouts or account verification.

5.2 Adult Seller Fees
Monthly subscription fee: €19.00 per month (inclusive of applicable VAT/IVA), following a 7-day free trial period.
Transaction fee: 7% of the gross sale price plus €1.00 per completed transaction, deducted automatically before payout.
Example: a €100.00 sale incurs a fee of €8.00 (7% = €7.00 + €1.00), resulting in a net payout of €92.00 before any Stripe card processing fees.
Stripe may apply its own additional card processing fees. Sellers are advised to review Stripe’s current fee schedule at stripe.com.

5.3 Young Creator Fees (via Parent/Guardian)
Monthly subscription fee: €9.00 per month, inclusive of all applicable VAT/IVA.
For subscribers in Spain: this includes IVA at 21% (approximately €7.44 net + €1.56 IVA). The breakdown is shown on each monthly invoice.
For subscribers in other EU member states: the applicable local VAT rate applies in accordance with EU digital services regulations.
Transaction fee: 9% of the gross sale price plus €0.01 per completed transaction, deducted automatically before payout.
Example: a €10.00 sale incurs a fee of €0.91 (9% = €0.90 + €0.01), resulting in a net payout of €9.09 before any Stripe card processing fees.

5.4 Billing and Invoicing
Subscription fees are charged monthly on or around the same calendar date as the date of initial registration.
VAT-compliant invoices are issued to the registered email address of the account holder each month.
In the event of a failed payment, ReConnect will notify the user by email. If payment is not received within 7 days, the account may be suspended.
If payment remains outstanding for more than 14 days, ReConnect reserves the right to suspend or permanently close the account. Reactivation may require payment of all outstanding amounts.

5.5 Free Trial (Adult Sellers)
Adult sellers receive a 7-day free trial from the date of registration, during which full platform access is provided.
The seller may cancel at any time during the trial with no charge.
After the trial period, the monthly subscription chosen  will be charged automatically unless the seller has cancelled.

5.6 Price Changes
ReConnect reserves the right to revise subscription fees at any time, subject to providing a minimum of 30 days’ written notice.
If a user does not accept the revised fee, they may cancel their subscription before the new price takes effect without penalty.

5.7 Cancellation
Users may cancel their subscription at any time by providing written notice to ReConnect by email.
Cancellation takes effect at the end of the calendar month in which notice is received. Full access continues until that date.
Subscription fees are non-refundable for the current billing period, except where required by applicable EU consumer law.

5.8 Right of Withdrawal (EU Consumer Law)
In accordance with EU Directive 2011/83/EU, users have the right to withdraw from this Agreement within 14 calendar days of first registering, without giving any reason, provided platform services have not already been actively used. To exercise this right, written notice must be sent to ReConnect within the 14-day period.

5.9 Chargebacks and Payment Disputes
Users agree to contact ReConnect before initiating any chargeback or payment dispute.
ReConnect may submit evidence of login activity, service usage, and delivery confirmation in response to any dispute.
Fraudulent disputes may result in account termination and legal action.
ReConnect does not act as a dispute resolution authority between buyers and sellers. Disputes between users must be resolved directly between the parties concerned.
6. Online Village Mentoring Community – Membership
6.1 Membership
The Online Village Mentoring Community is a membership program operated under Reconnect. Membership provides access to the online community, group mentoring sessions, educational resources, community discussions, and any additional benefits included in the membership at the time of purchase.
6.2 Membership Fee
The annual membership fee is **€499 (EUR)** and is billed in advance for a period of twelve (12) months.
6.3 Renewal
Unless otherwise stated at the time of purchase, membership is valid for one year from the date of payment. If your membership is set to renew automatically, you will be notified according to the applicable payment provider's policies. You may cancel automatic renewal at any time before the next billing date.
6.4 Payments
All payments are securely processed through Stripe. By purchasing a membership, you agree to pay the applicable membership fee and any taxes required by law.
6.5 Access
Membership benefits are available only to the registered member and may not be shared, transferred, or resold. Reconnect reserves the right to suspend or terminate access if membership credentials are shared or used inappropriately.

6.6 Community Guidelines
Members agree to participate respectfully and professionally. Harassment, discrimination, abusive behaviour, spam, solicitation, or conduct that disrupts the community may result in removal from the community without refund.
6.7 Intellectual Property
All mentoring materials, recordings, documents, resources, and content provided within the Online Village Mentoring Community remain the intellectual property of Reconnect or their respective creators. These materials are provided for personal use only and may not be copied, distributed, reproduced, recorded, or commercially exploited without prior written permission.
6.8 Availability
Reconnect will make reasonable efforts to provide uninterrupted access to the community and scheduled mentoring sessions. However, occasional maintenance, technical issues, or circumstances beyond our control may temporarily affect availability.
6.9 Refund Policy
Because immediate access to digital content and community resources is provided upon purchase, membership fees are generally non-refundable except where required by applicable law.
6.10 Changes to the Membership
Reconnect reserves the right to improve, modify, or update the community, mentoring schedule, resources, and membership features to continue delivering value. Such changes do not constitute grounds for cancellation or refund.
6.11 Limitation of Liability
The Online Village Mentoring Community is intended for educational, personal development, and peer support purposes. Participation does not constitute medical, psychological, legal, financial, or other professional advice. Members remain solely responsible for the decisions and actions they take based on information shared within the community.
6.12 Contact
For any questions regarding your membership, please contact Reconnect using the contact details provided on the website.

7.Reconnect Mentoring and Education Programme
7.1 Nature of the Programme
The Reconnect COmmuntiy is a paid mentoring, education, and community membership programme available through ReConnect. It is available to both adult sellers (included in the €24/month and €39/month subscription) and Young Creators (included in the €9/month subscription, with parental consent). Monthly group sessions are hosted by the Platform Operator in their capacity as a qualified psychologist and educator.

7.2 What the Sessions Include
Business skills development (pricing, communication, presenting work, marketing fundamentals);
Psychological support around creativity, confidence, visibility, and self-development;
Group coaching and peer learning in a safe, structured community environment;
Guidance on navigating digital and commercial environments healthily and authentically;
Community building, encouragement, and celebration of each member’s unique gifts and talents.

7.3 Separate Sessions for Adults and Young Creators
Monthly coaching sessions are held separately for adult sellers and for Young Creators, to ensure age-appropriate content, language, and support for each group. Adult sessions and Young Creator sessions are never combined.

7.4 Coaching Disclaimer
The programme is educational and supportive in nature. It does not constitute medical, psychological (therapeutic), legal, or financial advice.
No guarantees of specific results, outcomes, income, or business success are made.
Users participate at their own discretion and responsibility.
Users should seek advice from qualified professionals where appropriate for regulated matters.

7.5 No Refund Policy for Coaching
All payments for coaching and community membership are final and non-refundable, except where required by law. This includes dissatisfaction, change of mind, lack of participation, or expectation differences.

7.6 Recorded Sessions
Sessions may be recorded for operational, educational, or community purposes. Participants will be notified in advance where legally required. Users who participate consent to such recording where permitted by law. Requests regarding recorded content may be directed to ReConnect.

7.7 Community Content
Any additional materials, bonuses, or community resources provided through the Online Village Community are discretionary, not guaranteed, and may be changed, removed, or replaced at any time without liability.

7. Young Creators — Additional Terms
7.1 Protected Environment
The Young Creators section of ReConnect is a fully protected, supervised environment. Young Creators are not exposed to the adult marketplace, adult community content, or open social media through their participation on this platform.

7.2 Parental Responsibility
All Young Creator accounts are registered and managed by a Parent/Guardian who has signed the Parental Consent and Platform Participation Agreement.
The Parent/Guardian holds full legal, commercial, and financial responsibility for all activity by the Young Creator on the platform.
The messaging function is directed to the Parent/Guardian’s registered email address. The Parent/Guardian is responsible for monitoring all communications on behalf of the Young Creator.
All products, services, or listings by the Young Creator must be approved by the Parent/Guardian before being published.

7.4 External Promotion of Young Creators
All external promotion of Young Creators’ work is conducted solely by ReConnect or by adults expressly authorised by ReConnect.
Young Creators are not directly exposed to mainstream social media through any promotional activity.
No personally identifiable information about a Young Creator (full name, address, school, or photograph) will be shared externally without the explicit written consent of the Parent/Guardian.

7.5 Safeguarding
ReConnect is committed to the safety and wellbeing of all Young Creators and complies with applicable safeguarding legislation and best practice guidelines.
ReConnect will not knowingly permit any content, communication, or interaction that places a Young Creator at risk of harm.
ReConnect reserves the right to suspend or terminate access where there is reasonable concern for the safety or wellbeing of any Young Creator.
Safeguarding concerns should be reported to ReConnect immediately.

8. Intellectual Property
All platform rights, branding, design, and technology belong to ReConnect.
Users retain ownership of the content they upload to the platform.
By uploading content, users grant ReConnect a worldwide, non-exclusive licence to host, display, distribute, and use that content solely for the purposes of operating and promoting the platform.
This licence does not transfer ownership of the user’s content to ReConnect.
ReConnect will not sell, sublicense, or commercially exploit user content beyond platform operation and promotion without the user’s written consent.
Users must not upload content that infringes the intellectual property rights of any third party.

9. Data Protection
ReConnect processes personal data in accordance with the EU General Data Protection Regulation (EU GDPR) and the Spanish Organic Law on Data Protection (LOPDGDD). Full details of how we collect, use, store, and protect personal data, and how users may exercise their data rights, are set out in the separate ReConnect Privacy Policy, which forms part of these Terms and is available on the platform.

ReConnect acts as data controller for personal data collected through the platform.
Stripe, Inc. acts as an independent data processor for payment and financial data.
Where third-party service providers are used, they act as data processors in accordance with EU GDPR and applicable data protection laws.
Users have full rights under EU GDPR including access, rectification, erasure, restriction, portability, and the right to lodge a complaint with the Agencia Española de Protección de Datos (AEPD) at aepd.es.

10. Limitation of Liability
To the maximum extent permitted by law, ReConnect’s total liability to any user is limited to the greater of: (a) €100, or (b) the total subscription fees paid by the user to ReConnect in the three months preceding the event giving rise to the claim.
ReConnect is not liable for indirect damages, loss of profits, loss of data, or business interruption.
ReConnect is not liable for disputes, losses, or damages arising between users, including between buyers and sellers.
ReConnect is not liable for any failure, delay, hold, or decision by Stripe Connect or any other third-party service provider.
The Service is provided “AS IS” and “AS AVAILABLE” without warranties of uninterrupted service, accuracy of content, or error-free operation.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other matter that cannot be excluded under applicable Spanish or EU law.

11. Indemnity
Users agree to indemnify and hold harmless ReConnect, its operator, and any authorised representatives against any claims, losses, damages, costs, or expenses arising from: the user’s misuse of the platform; breach of these Terms; disputes between users; or the user’s failure to comply with applicable laws.

12. Termination and Suspension
Users may close their account at any time by providing written notice to ReConnect. Closure takes effect at the end of the current billing month.
ReConnect reserves the right to suspend, restrict, or permanently terminate any account at any time, with or without notice, where: the user has breached these Terms; the user poses a risk to the platform or other users; the user’s behaviour is abusive, fraudulent, or unlawful; or where required by legal obligation.
Termination does not entitle the user to a refund except where required by applicable law.
ReConnect may remove content or listings at any time without prior notice.
Upon termination, all outstanding financial obligations of the user remain due.

13. Dispute Resolution and Governing Law
Users agree to first attempt informal resolution of any dispute by contacting ReConnect directly.
These Terms are governed by the laws of Spain and applicable EU legislation.
Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of Spain.
Nothing in these Terms affects any statutory rights you may have under the mandatory consumer protection laws of your country of residence within the EU, which cannot be waived or limited by contract.

14. Modifications to These Terms
ReConnect may update these Terms at any time. Users will be notified of material changes by email to their registered address. Continued use of the platform after the effective date of any amendment constitutes acceptance of the revised Terms. ReConnect may also modify, suspend, or discontinue any feature or service at any time without liability to users.

15. Entire Agreement
These Terms of Service, together with the ReConnect Privacy Policy, and where applicable the B2B Seller Agreement or the Parental Consent and Platform Participation Agreement, constitute the entire agreement between ReConnect and the user in respect of their use of the platform. They supersede all prior agreements, representations, or understandings.

ReConnect | Avenida Pintor Fernando Soria 8, 03540 Alicante, Spain | aurelia@reconnectmarket.com